Differentiate yourself and remain independent by increasing operational efficiency, reducing costs and increasing staff and patient satisfaction.
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See how Goodall Witchard increased flu vaccine performance by 300% using proactive outreach to their retired population.
First Choice Neurology implemented digital self-service to empower its patients to perform routine activities online, including scheduling appointments, completing insurance forms for pre-approval, and accessing test results at home or any location at their convenience. They:
Reduce procedure no-shows & maximize profitability. Improve health literacy and enable more patients to arrive prepared for their procedures by leveraging healthcare chatbots to provide personalized step-by-step education and instruction to prepare the patient for a successful procedure.
Virtua Health created the “Cardiothoracic Pre-Operative Introduction” telehealth program. They reduced leakage by about 20 to 25 cases per quarter. With average cost for a single cardiovascular surgery ranging from $70,000 to $200,000, the payback on the complimentary virtual visit for an organization can range from $1.4 million to $5 million in additional revenue per year for just cardiothoracic surgeries.
Read their StoryProactively address risk factors for readmission through automated follow-up appointment scheduling, prescription refills, and resource offerings to promote effective, evidence-based self-care.
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Slow disease progression while improving Medicare Advantage and Medicaid scores with care campaigns, targeted education, and the option to self-schedule an appointment.
AI-powered programs, implemented across inpatient, ambulatory and post-acute care settings, already have a strong track record of proven results. Implementing tangible cost reduction strategies to improve throughput, reduce staff demands and streamline operations is a key survival strategy.
Virtua Health consolidated its digital strategy under one platform & one Digital Transformation Office (DTO) to deliver six telehealth programs managing transitions in inpatient, ED, and urgent care settings. Achievements include:
Contact centers are overwhelmed and can’t keep up. We offer a better way to humanize the contact center ─ and offload heavy staff workloads by providing convenient self-service options to divert routine, administrative calls – such as making or canceling a healthcare appointment so you can:
“Customer experience is more important than ever—yet it has never been more challenging as companies face a perfect storm of increasing call volumes, talent shortages, and rising customer expectations.”
– McKinsey & Company
Bridging the gap between virtual healthcare and in-person care is key to the success of modern medical practices. Quincy reduces staff workload and greatly enhances the patient’s experience with a combination of healthcare chatbots, virtual visits, secure texting, and more!
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