If a user wants to send a secure message to someone who is not in the qliqSOFT network, they can easily invite them from their phone’s contact list. Invitations can be sent via email or SMS. Signing up is a simple process and absolutely free. Secure connections can be created in a matter of minutes
Blackberry, Windows Mobile, and proprietary handsets
qliqSOFT does not fit the definition of a Covered Entity or a Business Associate as all PHI and other information is stored on your servers and is 100% under your control. When you partner with us, you will not need a Business Associate
Agreement or invest in lengthy third-party validation procedures. We act merely as a conduit for the information and do not even access the information on a random or infrequent basis, which exceeds the requirements as set out in the Federal Register, Vol. 75, No. 134, p. 40873.
No. There will never be any upfront software license fees or annual maintenance contracts required for our qliqConnect application.For all payable services, the fees are based on a software as a service model with no lock-ins or up-front payments.
SMS presents a number of physical and transmission vulnerabilities. Please refer to the diagram that explains each of these in detail.
qliqSOFT has created a secure platform for all types of healthcare communications. Please refer to the diagram that illustrates qliq’s security features in detail.
Yes. Our application provides: authentication, end-to-end 2048 bit encryption, auditability, and administrative controls designed to support full HIPAA/HITECH compliance.
qliqConnect provides end-to-end encryption. The sender’s device encrypts the content and only the receiver’s device can decrypt the message (Public/Private Key Infrastructure). Messages at-rest on devices and that pass transiently through our cloud servers are also encrypted
Text messages are encrypted with 2048 bit RSA encryption. Media attachments (including, images, audio files, and documents) are encrypted with 256 bit AES encryption.
On the user’s devices (mobile and desktop) and qliqStor, an optional archival server, is hosted on the healthcare organization’s datacenter/cloud.
Yes. By default, all messages are stored locally in an encrypted database and users have the option to delete messages if desired.
Currently, the application does not limit how many messages are stored locally. Modern smartphones and computers have the capacity to store several years' worth of text messages.
As long as the user wants to keep the messages on their chosen device.
The application will automatically lock itself after a pre-defined (administrator controlled) amount of inactivity or idle time. Additionally, both end-users and administrators can remotely lock and wipe the application data.
Username and Password with an optional PIN. Password strength requirements can be set by the account administrator.
Yes. The documents and images stored on the device are encrypted and can only be viewed using the qliqSOFT Application Media viewer on the smartphone, tablet, or desktop.
No, they do not. We believe that the senders and receivers of messages should control whether they preserve a message or not on their local device. This automatic storage of the message is an important feature due to the vital nature of certain messages and the need to refer back to them. Keep in mind, all messages are encrypted on the device and they cannot be copied or accessed without authentication of the user's identity. However, the user has the option to delete or archive any or all of their messages.
The policies are administered through the web console and at the discretion of the administrator.
Some policies are implemented universally and some can be applied at a group level.
All messages and their status are individually date/time stamped. If the intended recipient is offline, the status shows “Pending”. When the recipient receives the message, the status, on the sender’s device, changes to “Delivered”. In addition to message logging, qliqConnect allows senders to request an acknowledgement from the receiver. This functionality ensures that messages were received, read, and understood. The acknowledgement itself is also date/time stamped.
The main feature of our applications is peer to peer messaging between healthcare professionals and their peers, ancillary service providers, or patients. All users are identified by their email address and our cloud servers route the messages from one user to another. Peer to peer messaging does not depend on a mobile number.
Yes. It is possible to send a message to multiple individuals at the same time.
Yes. Document, Spreadsheets, Image, and Audio file sharing is a standard feature of our secure messaging platform. All files are encrypted by the sender with a 256-bit AES encryption that only the receiver can decrypt.
Yes. You can forward a message to a non-qliq user once they have accepted your invitation to join the qliqSOFT Network. The forwarding of messages to other qliqConnect users is a standard feature.
Yes. All messages and their status are individually date/time stamped. If the intended recipient is offline, the status shows “Pending”. When the recipient receives the message, the status, on the sender’s device, changes to “Delivered”. In addition to message logging, qliqConnect allows senders to request an acknowledgement from the receiver. This functionality ensures that messages were received, read, and understood. The acknowledgement itself is also date/time stamped.
Yes, all messages are tracked through their life-cycle and visible on both the sender and recipient devices. Additionally, if an organization uses the optional qliqStor archival server, all messages (including the message metadata - status, date/time stamps) are stored centrally on the healthcare organization’s datacenter/cloud and can be viewed and queried
Yes. An end-user can set their status to Available, Away, or Do Not Disturb.
We provide web-based account set-up for both individual and group accounts. Individuals can manage their personal profile and contacts. Group administrators can manage their group, including sub-groups, assign multiple administrators, and control group and subgroup access privileges. Additionally, group administrators or individual users can remotely lock and wipe data from an end-user’s device in the event the device is lost or stolen.
We have a database driven user activity report. It is possible to create custom reports based on the user's need.
Version 2.1.3; major releases will be available approximately every 3 months
There is no infrastructure or specific device requirements to implement qliqConnect. Everything is cloud based except the message archival server, qliqStor, which is housed on the customer’s premises. qliqStor is a Windows service that runs on any modern Windows server or Windows virtual machine.
We have a distributive architecture where data is stored on the customer’s devices and servers. qliqSOFT uses a cloud-based SIP server for realtime message routing and delivery. All messages are end-to-end encrypted so only the sender can encrypt the message and the intended recipient can decrypt the message. All messages are deleted from our server immediately upon delivery so no Protected Health Information (PHI) is stored or encrypted/decrypted in the cloud. Encrypted messages are only transiently stored on our server if a recipient is offline. In this case, we use a push notification service to ensure that there is a high reliability of message delivery. This prevents the need for both the sender and receiver to be online simultaneously to send/receive messages. There are no changes required to an organization’s existing firewalls and the application runs as a service on the user’s mobile devices or desktops for constant availability. The sender can initiate messages even if a network connection is unavailable. The messages are automatically delivered when the sender goes online. The desktop and mobile applications are thick clients and the installation of the application does not require administrative privileges on the computer.
Yes. All systems comply with HL7 2.X standards and above.
Yes. SIP for nurse call systems and HL7 for EMR/EHR as well as other clinical systems. This includes event notification as well.
Our system can handle an unlimited number of users.
Yes. This is done via our paid qliqDirectory application.
We currently support the batch importing of contacts and we are working on the ability to use locally saved Outlook contacts.
qliqStor is an archival server for use by healthcare organizations. It is installed on an organization’s network so they have 100% control over their data. qliqStor receives a copy of all messages sent between the organizations users. All messages are encrypted and securely stored within qliqStor and they can only be accessed by the group administrator or other appointed personnel.
Any healthcare provider, group, or organization can register for a qliqSOFT account at no cost. The person submitting the registration is by default the administrator. To successfully create a qliq