HIPAA-Compliant Texting for Contact Center Software

Meet patient expectations for convenience and reduce phone calls for staff. With HIPAA-compliant texting you can:

  1. Divert inbound calls to text
  2. Relay critical information to patients
  3. Send forms for patient completion

It’s easy for patients with no required setup.

ALL IN ONE HIPAA-COMPLIANT FORM SOLUTION

HIPAA-Compliant Texting for Contact Center Software

Meet patient expectations for convenience and reduce phone calls for staff. With HIPAA-compliant texting you can:

  1. Divert inbound calls to text
  2. Relay critical information to patients
  3. Send forms for patient completion

It’s easy for patients with no required setup.

Seamless Integration With Agent Workflow

Agents don’t need a separate log in or access a separate system. Patients can quickly connect:

by diverting from a call queue to text  
by accessing the agent digital queue from your website

Seamless Integration With Agent Workflow

Agents don’t need a separate log in or access a separate system. Patients can quickly connect:

by diverting from a call queue to text  
by accessing the agent digital queue from your website

Seamless Integration With Agent Workflow

Agents don’t need a separate log in or access a separate system. Patients can quickly connect:

by diverting from a call queue to text  
by accessing the agent digital queue from your website

Seamless Integration With Agent Workflow

Agents don’t need a separate log in or access a separate system. Patients can quickly connect:

by diverting from a call queue to text  
by accessing the agent digital queue from your website

Enhance the Patient Experience

Most people are willing to wait 2-3 minutes on hold before getting upset. Avoid the frustration of long hold times by providing a convenient digital secure chat option.

Enhance the Patient Experience

Most people are willing to wait 2-3 minutes on hold before getting upset. Avoid the frustration of long hold times by providing a convenient digital secure chat option.

Reduce Wait Times and Abandonment Rates

By reducing the volume of inbound and outbound phone calls, call centers can manage their workload more effectively.

Meet HIPAA Requirements

QliqSOFT’s secure communication platform uses advanced encryption technologies to protect sensitive patient information during transmission, ensuring that only authorized individuals can access the data.

Confused by All the Options & Vendors?

Use our complimentary Vendor Selection Checklist to compare capabilities and select a vendor who will partner with you for success.
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Reduce Wait Times and Abandonment Rates

By reducing the volume of inbound and outbound phone calls, call centers can manage their workload more effectively.

Meet HIPAA Requirements

QliqSOFT’s secure communication platform uses advanced encryption technologies to protect sensitive patient information during transmission, ensuring that only authorized individuals can access the data.

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