QliqCHAT Desktop App

• QliqCONNECT credentials will continue to be utilized to log into QliqCHAT
• First-time login will load 7 days of historical messages (same scenario of installing QliqCONNECT on a new device) 
• Users will not need to uninstall and reinstall the QliqCHAT app when updating to newer builds.

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• QliqConnect 
• Quincy
• Secure Messaging APIs
• QliqDIRECT

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• Support Chat: We have added a post-login support virtual agent for users to submit requests to support such as providing feedback or to access self-serve troubleshooting tools.  To access this, click on your avatar, click Open Support and follow the prompts. To close this dialog click Dismiss. You can access it anytime by clicking on the QliqSOFT icon.

Please continue to use the report error function (Click on your avatar/Settings/Support/Report Error) and include the database for new issues as it provides more information for troubleshooting.

• QuincyCHAT: QuincyChat (formerly +CHAT secure patient texting) is being integrated as an in-app web viewer to allow users of QliqCHAT to send secure app-less messages to patients.   This is a paid feature unless the client already has licensed +CHAT secure patient texting separately using the Quincy digital communication platform.  This feature is not yet active.

• Feedback: Users can rate the application and provide feedback from within the app. Click on the avatar, select Feedback, select a star rating and optionally add a comment. 

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• Desktop Login: If users have the "Save Password" option enabled, they may be logged in automatically, bypassing inactivity settings.
• Audio Messages: When users attempt to play previously a deleted audio message, the app provides clearer information why the recording can no longer be played.
• File Uploads: Upload IDs are now displayed in QliqCHAT messages when files have been uploaded to the QliqSTOR or EMR, improving tracking and management. 
• macOS Installation: The DMG installation process on macOS has been improved. 
• Tutorials: The tutorial is now only displayed for the first device a user logs in with, streamlining the onboarding experience.
• QliqSTOR Notifications: The user is now informed if a file upload to the QliqSTOR was successful or failed. 
• Pending Downloads: At times a user’s mobile application is connected to a public hotspot (e.g., a network with restricted access). In such cases, the app can receive push notifications but cannot download the actual messages. To improve the user experience,  there is a new placeholder message that indicates that the message is pending download. Once the reason for the pending download is resolved, the actual message content will replace the placeholder.

• Starred Messages: Starred messages now reliably sync across all the user’s devices. 
• Quick Messages: Quick messages can now be reordered by dragging them into a preferred arrangement. To move the message press on the = to the right of the message. The message will highlight and allow you to drag it to a new position.

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• PDF Saving: Saving a conversation and renaming the file saves the file in PDF format.
• Image Thumbnails: All images now have a visible thumbnail.
• Video Playback: Videos stop playing after sending, after a screen change, or during file creation.
• Desktop Performance: Improved performance and responsiveness, addressing slowness and "Not Responding" issues with high message load.
• Contact List: Removed users are no longer displayed in the organization's contact list.
• Hyperlinks: .us and .meet domains now correctly appear as hyperlinks.
• Audio Files: Audio files can now be saved successfully
• EMR Patient Lookup: The patient lookup no longer errors out when a patient's gender is missing.
• EMR Patient Lookup: Users can now remove a searched name using the X button without errors. The search filter remains intact.
• Archived Conversations: A warning popup now prevents archiving of conversations during catch-up, ensuring important conversations are not lost
• URL Copying: Copy and paste now works correctly for links copied in Safari on MacBooks.

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• QliqSTOR chat attachment: QliqSTOR documents cannot be attached through the conversation thread workflow. To attach a QliqSTOR document, go to Files > QliqSTOR folder and select the document from there.