QliqCONNECT credentials will continue to be utilized to log into QliqCHAT
First-time login will load 7 days of historical messages (same scenario of installing QliqCONNECT on a new device)
Users will not need to uninstall and reinstall the QliqCHAT app when updating to newer builds.
What is Not Affected by this Release
QliqConnect - we will be monitoring the performance of the QliqCHAT app before setting a date to sunset QliqConnect.
Quincy
Secure Messaging APIs
QliqDIRECT
What's New
Announcements Feature
We’ve introduced a new Announcements feature to enhance communication across organizations. This feature ensures that critical information reaches the right users efficiently across all platforms.
Group Admins can now create messages in the QliqSOFT administration tools for specific QliqCHAT user types within their organization.
Group admins click on the announcement button to access this feature
A new announcement page opens
Click on the new announcement button to configure the recipients and message
Configuration options are
Group or subgroup: The message defaults to your entire organization (group). If you have subgroups set up in the administration tool, you may elect to send to a subgroup instead.
Role - include or exclude members, non-members and administrators
Platform - select all or a subset of the mobile and desktop apps
Enter the subject of the announcement
Enter the announcement
Press submit
Announcements are delivered as chat messages. This is a one way announcement. Users cannot reply to the group or the administrator.
Recipients can see historical messages in a new Announcement section in the left menu.
Administrators may also click on the new announcements icon in the top navigation bar to look at announcements sent by other admins, including past announcements.
All QliqCHAT users may now also receive announcements from QliqSOFT about important updates.
See this table for key differences between Broadcast Messages and Announcements.
Broadcast Message
Announcement
HIPAA-secure message
NOT a HIPAA-secure message
Created and sent from within the user app. Anyone with permission, which is a user setting in the admin tool.
Created and sent from within the admin tools so is available to admins only.
Sent to a group or subgroup
Sent to a group or subgroup
Sent to all users in the group or subgroup
Able to be tailored to a specific mobile and or desktop app
Sent to all users in the group or subgroup. This excludes individuals set up as non-members.
Able to select the role that should receive the announcement (member, non-member, admin)
User can respond only to the sender
There are no response options
Sender can include attachments
Administrator sends a message with a title and text only
Broadcast messages are displayed like any other group message in the user apps
Admin can see all previous announcements sent in a new Announcement screen
Archived in QliqSTOR
NOT Archived in QliqSTOR?
Clients/groups can only message their organization
QliqSOFT can message across organizations
2. QliqSOFT Login SupportA QliqSOFT support widget is now available on login screens to assist users with login and password reset issues.
Once the user clicks on the open support button, the widget initiates a support conversation with a bot for automated troubleshooting of common issues.
If necessary, the conversation can be escalated to the support team for direct assistance within the chat interface.
Improvements
Improved the details included when printing a conversation:: added conversation titles, acknowledgement and message status information. The title will save Individual Conversation or Messaging Group Conversation depending on if the message was sent to an individual or group.
The clarity of cropped images in Snap & Sign has been improved
There is a new user title that displays under the user name. This title is visible when adding a user, selecting a user from the list of contacts or by opening the contacts within a conversation thread. If needed, this title can be changed two ways:some text
By the user clicking on their avatar, selecting edit profile, clicking on the pencil icon and then editing their own title, and pressing save OR
By your administrator in webprod by navigating to users, selecting the user, clicking on the gear icon and then editing the title
Password Management for AD (Active Directory) Users: When users attempt to change their password at an organization that has implemented Active Directory (AD), they are not able to change their password in QliqCHAT. They instead see this new message that prompts them to contact their organization administrators for assistance.
This email is sent to the administrator(s) flagged as an IT/Server admin the organization has set up in webprod with a copy to the AD user who requested the password change.
Bug Fixes
Users are now able to copy and paste or drag attachments from their computer into the app to send
Notifications now disappear from the desktop notification window once the user has viewed messages on Windows
Users now have the option to manually copy a phone number from within a message thread, similar to what they can do with other numbers
Users are now able to print conversations on Windows
When the administrator remotely wipes a user's data and the user attempts to login the user now gets a message notifying them that their data has been wiped remotely.
From within the files menu, users can access all conversations when selecting “Attach & Send as a message”
When a user changes their password, they are required to use the new password for their first login, not their PIN
The qliqSTOR upload success dialog box appears only once for the same file upload
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