QliqCHAT Mobile App

• Prior versions of QliqCHAT are no longer available on Google Play Store
• IOS 18 is not compatible with QliqConnect. These users must migrate to QliqCHAT

• QliqCONNECT*
• Quincy
• Secure Messaging APIs
• QliqDIRECT

*We will be monitoring the performance of the QliqCHAT apps before setting an updated date to sunset the  QliqConnect apps.

• Support Chat: We have added a post-login support virtual agent for users to submit requests to support such as providing feedback or to access self-serve troubleshooting tools.  To access this, click on your avatar, click Open Support and follow the prompts. To close this dialog click Dismiss. You can access it anytime by clicking on the QliqSOFT icon.

Please continue to use the report error function (Click on your avatar/Settings/Support/Report Error) and include the database for new issues as it provides more information for troubleshooting.

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• QuincyCHAT:  QuincyChat (formerly +CHAT secure patient texting) is being integrated as an in-app web viewer to allow users of QliqCHAT to send secure app-less messages to patients.   This is a paid feature unless the client already has licensed +CHAT secure patient texting separately using the Quincy digital communication platform.  This feature is not yet active. 

• Feedback: Users can rate the application and provide feedback from within the app. Click on the avatar, select Feedback, select a star rating and optionally add a comment.  

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• File Uploads: Upload IDs are now displayed in QliqCHAT messages when files have been uploaded to the QliqSTOR or EMR, improving tracking and management. 
• Tutorials: The tutorial is now only displayed for the first device a user logs in with, streamlining the onboarding experience. 
• QliqSTOR Notifications: The user is now informed if a file upload to the QliqSTOR was successful or failed.
• Pending Downloads: At times a user’s mobile application is connected to a public hotspot (e.g., a network with restricted access). In such cases, the app can receive push notifications but cannot download the actual messages. To improve the user experience,  there is a new placeholder message that indicates that the message is pending download. Once the reason for the pending download is resolved, the actual message content will replace the placeholder.

• Starred Messages: Starred messages now reliably sync across all the user’s devices.
• iOS Push Notifications: At times users experience issues receiving notifications when all phone settings are optimized.  If this occurs, users can now click on their avatar, select Settings and Device Settings and then press the Refresh Token button to resolve potential push notification issues.

Quick Messages: Quick messages can now be reordered by dragging them into a preferred arrangement. To move the message press on the = to the right of the message. The message will highlight and allow you to drag it to a new position.

• Audio Messages: When users attempt to play a previously deleted audio message, the app provides clearer information why the recording can no longer be played.
• iPad - Thumbnails: Image thumbnails now accurately represent the attached photo on iPads.
• Image Thumbnails: All images now have a visible thumbnail.
• Android - QliqSTOR Uploads: Files now upload quickly to QliqSTOR on all Android devices.
• Android - Announcements: Administrators can now send announcements only to iOS, Android, and Windows Video Playback: Videos stop playing after sending, after a screen change, or during file creation.
• Contact List: Removed users are no longer displayed in the organization's contact list.
• Hyperlinks: .us and .meet domains now correctly appear as hyperlinks.
• Android - Video Size: Videos saved on Android devices now adhere to the 20MB size limit.
• EMR Patient Lookup: The patient lookup no longer errors out when a patient's gender is missing.
• EMR Patient Lookup: Users can now remove a searched name using the X button without errors. The search filter remains intact.
• Archived Conversations: A warning popup now prevents archiving of conversations during catch-up, ensuring important conversations are not lost

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Fill & Sign and QliqSTOR chat attachment: Fill & Sign and QliqSTOR documents cannot be attached through the conversation thread workflow. To attach a Fill & Sign or QliqSTOR document, go to Files > Fill & Sign or QliqSTOR folder and select the document from there.