ALL IN ONE HIPAA-COMPLIANT FORM SOLUTION

HIPAA-compliant texting ensures that any communication involving patient information adheres to the HIPAA guidelines. This means that all messages are encrypted, secure, and accessible only by authorized users, enabling healthcare contact centers to communicate efficiently without compromising patient data.

Patients avoid long hold times and enjoy a faster, more convenient interaction by diverting inbound calls to secure text-based communication. They can complete forms, receive updates, and ask questions without needing to speak directly with an agent.

Yes. By reducing the volume of inbound and outbound phone calls through secure texting, call centers can handle more interactions simultaneously, leading to lower wait times and reduced abandonment rates.

Yes, QliqSOFT’s HIPAA-compliant texting software seamlessly integrates with major contact center platforms like RingCentral and NICE to streamline agent workflows and maintain compliance across communication channels.

QliqSOFT enhances patient experience by reducing hold times to 2–3 minutes, providing convenient text-based communication, and offering call forms for patients who don’t need immediate setup, minimizing frustration.