Applied Digital Tools to Solve Communication Challenges

  • Reduce Staff Burnout
  • Boost Patient Engagement
  • Reduce Staff Costs

Applied Digital Tools to Solve Communication Challenges

Reduce Staff Burnout

Boost Patient Engagement

Reduce Staff Costs

Virtual Visits & Patient Texting

Two-way Messaging Between Patients & Staff

Send a HIPAA-Compliant text message, initiate a virtual visit, or if bandwidth is a challenge, switch to a phone call. Add chatbots to automatically confirm connectivity & complete digital intake.

What They Accomplished
  • 32% relative reduction in readmissions
  • ED remote monitoring resulted in a 43% reduction in 14-day ED return visits
  • Reduced cardiothoracic leakage by about 20 to 25 cases per quarter
How They Did It
Integrated Use of Virtual Visits, Chatbots, and Secure Patient Texting by the entire care team.
What They Accomplished
  • 32% relative reduction in readmissions
  • ED remote monitoring resulted in a 43% reduction in 14-day ED return visits
  • Reduced cardiothoracic leakage by about 20 to 25 cases per quarter
How They Did It
Integrated Use of Virtual Visits, Chatbots, and Secure Patient Texting by the entire care team.
Watch the Video

Conversational AI Chatbots

Two-way Messaging Between Patients & Staff

Use our simple self-serve tools to quickly offload manual repetitive tasks to a chatbot.

Ambulatory Clinics
Hospital & Health Systems
Federally Qualified Health Centers
What They Accomplished
22%
Reduction in staff overtime
4.8/5
Patient Satisfaction
24%
Increase in revenue
How They Did It
  • Became a digital-first organization
  • Send chatbots to automate new patient registration and patient intake
Experience the Chatbot
What They Accomplished
36%
Reduction in no shows
$4.49
Staff savings per patient in patient education automated by chatbots
94.5%
Of patients were very prepared or prepared for their procedure
How They Did It
  • Reduced the colonoscopy backlog
  • Send a series of chatbots timed to the patient’s procedure
Experience the Chatbot
What They Accomplished
27%
Families were more likely to complete a well-child visit
88%
Reported a positive experience using chatbots
100%
Appreciated the reminder
How They Did It
  • Closed gaps in care
  • Send age-specific chatbots to educate on milestones and recommended visit schedule
Experience the Chatbot
Ambulatory Clinics
Hospital & Health Systems
FQHCs
What They Accomplished
22%
Reduction in staff overtime
4.8/5
Patient Satisfaction
24%
Increase in revenue
How They Did It
  • Became a digital-first organization
  • Send chatbots to automate new patient registration and patient intake
Experience the Chatbot
What They Accomplished
36%
Reduction in no shows
$4.49
Staff savings per patient
94.5%
Of patients were prepared for their procedure
How They Did It
  • Reduced the colonoscopy backlog
  • Send a series of chatbots timed to the patient’s procedure
Experience the Chatbot
What They Accomplished
27%
Families were more likely to complete a well-child visit
88%
Reported a positive experience using the chatbot
100%
Appreciated the reminder
How They Did It
  • Closed gaps in care
  • Send age-specific chatbots to educate on milestones and recommended visit schedule
Experience the Chatbot

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